Note: This video is also available as part of our online video program and Academy courses, which allows you and all of your employees online access, anytime 24/7.  For more information on our VOD and Academy online security guard training systems, click here.

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Working in retail stores and shopping centers demands specialized training beyond standard post patrol responsibilities. Security officers in these environments take on diverse roles, from providing security to delivering excellent customer service. This training video equips security officers with a clear understanding of the various duties they will encounter daily. Includes a 10-question exam and answer key to reinforce learning and assess comprehension.

Some of the topics covered in this training video include: 

• Loss Prevention 
• Types of Shopping Centers 
• Types of Thefts 
• Types of Shoplifters 
• Improve customer conflict resolution
• Importance of good customer service
• Daily procedures 
• Patrolling
• Reports
• Retail Crime Scenes
• CCTV systems