Privacy Policy

PRIVACY STATEMENT

SGM is committed to protecting the privacy of its users. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website and services. By using our site, you consent to the terms of this Privacy Policy.

Information We Collect

  1. Personal Information:
    • We may collect personally identifiable information (“PII”) such as your name, email address, phone number, and mailing address when you fill out forms on our website or sign up for our services.
    • PII may also be collected when you:
      • Sign up for marketing communications.
      • Participate in exams hosted on our online quiz system.
      • Register for our Video on Demand services.
  2. Non-Personal Information:
    • We collect aggregated, non-identifiable data to monitor site usage patterns and improve our website. This includes information about the pages you visit, the time spent on the site, and overall traffic patterns.
  3. Cookies:
    • We use cookies to enhance your experience on our website.
      • Session Cookies: Necessary for login and authentication purposes.
      • Persistent Cookies: Store user preferences, such as font size, for convenience.
    • You can disable cookies in your browser settings; however, doing so may limit the functionality of some features on our site.
  4. Third-Party Information:
    • If companies purchase training services for their employees, we may receive personal information such as email addresses to create individual logins for those employees. This information is used solely for exam identification and result delivery.

How We Use Your Information

  1. For Business Purposes:
    • To provide and improve our services.
    • To deliver relevant content and resources tailored to user needs.
    • To process transactions and send receipts or confirmations.
  2. For Marketing:
    • To send bulk emails, including business tips and special offers, through ConstantContact.com to users who opt in.
    • Users may unsubscribe from these communications at any time by clicking the “Unsubscribe” link in our emails.
  3. For Exams and Training:
    • To host online exams and notify users of results for Video on Demand services.
  4. Legal Obligations:
    • To comply with applicable laws, regulations, and legal processes.

Information Sharing and Security

  1. Third-Party Service Providers:
    • SGM does not process credit card transactions directly on its website. All online transactions are handled by trusted third-party providers with strict security measures.
    • We do not sell or share your PII with third parties for their own marketing purposes.
  2. Information Security:
    • We employ robust security measures, including SSL encryption, to protect your information from unauthorized access or disclosure.
    • Access to PII is restricted to authorized SGM employees, contractors, and agents who are bound by confidentiality obligations.
  3. For Legal Reasons:
    • We may disclose personal information if required to:
      • Comply with legal obligations.
      • Protect against fraud or unauthorized activities.
      • Enforce our Terms of Service.

User Rights and Choices

  1. Access and Updates:
    • Users may request access to their personal information and request corrections or deletions by contacting us directly.
  2. Opt-Out Options:
    • Users can opt out of receiving marketing communications by using the “Unsubscribe” link provided in emails or by contacting us.
  3. Data Retention:
    • SGM retains personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Cookies Policy

  1. What Are Cookies?
    • Cookies are small data files stored on your device that help us enhance your experience.
  2. How We Use Cookies:
    • Session Cookies for login and authentication.
    • Persistent Cookies to remember preferences.
  3. Managing Cookies:
    • Users can manage cookie settings in their web browser. Disabling cookies may limit certain functionalities of our site.

Children’s Privacy

SGM’s services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 13, please contact us to remove it.

Third-Party Links

Our website may contain links to third-party websites. These websites operate independently and are not governed by this Privacy Policy. We encourage users to review the privacy policies of these websites before providing personal information.

Disclaimer of Liability

While we take all reasonable measures to protect your personal information, SGM cannot guarantee the security of any information transmitted to or from our website. By using our site, you acknowledge that you provide personal information at your own risk.

No Warranties

The information and services provided on our website are offered “as is” without any warranties, either express or implied, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose.

Indemnification

By using this website, you agree to indemnify and hold harmless SGM, its employees, contractors, and affiliates from any claims, damages, losses, liabilities, or expenses arising from your use of our website or violation of this Privacy Policy.

Governing Law

This Privacy Policy and any disputes arising out of or related to it are governed by the laws of the State of Maryland, without regard to its conflict of law principles. By using our site, you agree to submit to the exclusive jurisdiction of the courts in Maryland

Force Majeure

SGM shall not be held liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, government actions, labor strikes, or technical failures.

Third-Party Responsibility

SGM is not responsible for the actions or data practices of third-party service providers that manage transactions, communications, or other activities on our behalf. We encourage users to review the privacy policies of these third parties for more information.

User Responsibilities

Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted under their account. If you suspect unauthorized use of your account, you must notify us immediately.

Changes to This Policy

SGM may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Significant changes may also be communicated via email or a prominent website notification.

Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us at:

SGM

Email: support@sgmtraining.com

Phone: (571) 370-8400

Last Updated: January 8, 2025