SGM

A Division of Arscott Associates, Inc. 
SGM 
5500 Holmes Run Parkway 
Suite 1217
Alexandria, Va. 22304 
571-370-8400
.
Hours: M-F, 9am-5pm EST 

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ORDERING INFORMATION

Prices are subject to change without notice.

Order online or call 571-370-8400

 

Payment

  • We accept Visa, MasterCard, American Express and PayPal.
  • U.S. Company checks and U.S. money orders are also accepted. No personal checks.
  • Orders received with company checks are held and shipped after the check clears.
  • Sorry, NO C.O.D. ORDERS.  

Shipping

  • FREE MEDIA MAIL SHIPPING FOR ALL PRODUCTS – Please allow 7 to 14 days for delivery.
  • FREE 3 DAY SHIPPING  for orders $300 or more
  • 3 DAY SHIPPING available for orders less than $300 ($15 minimum S/H)
  • NEXT DAY SHIPPING available. Please call or e-mail for exact charges.
  • Orders shipped to USA addresses only.
  • Be sure to specify the shipping address on all orders.
  • Orders received before 1pm EST during normal business days (M-F) – shipped the same business day.
  • Orders received after 1pm EST – shipped the following business day
  • Tracking number and receipt emailed when order is processed.

International

Unfortunately, we cannot accept international credit cards.  All international orders (except Canada) require payment via wire transfer or company bank checks in USD.  Wire transfer orders will be charged a wire transfer fee of $40, plus additional shipping charges.  Orders are shipped upon wire transfer verification.


Returns

ALL SALES ARE FINAL. If within 30 days of your purchase a product is found to be defective, SGM will replace it, no questions asked.  Please call 571-370-8400 Monday through Friday, 9AM-5PM EST.  Upon approval SGM will send you a replacement product along with a pre-paid return shipping label to return the defective item.  Failure to return the defective item within 30 days, SGM will charge the customer full price for the replacement item.   All products are protected with tamper proof sealing. 


 

DVD LIFE TIME WARRANTY

If an SGM DVD(s) malfunctions after 30 days of purchase, SGM will replace the defective DVD(s) for half the current retail price of the DVD, up to two years from date of purchase. The customer must call customer service at 571-370-8400 for an RMA number. Replacement orders cannot be done on the website. Customer must return defective DVD to SGM within 30 days of replacement shipping date. If not returned, customer understands and agrees that SGM will charge the customer current full price for the replacement DVD plus postage and handling fees.