571-370-8400 sales@sgmtraining.com

SGM

A Division of Arscott Associates, Inc. 
SGM 
5500 Holmes Run Parkway 
Suite 1217
Alexandria, Va. 22304 
571-370-8400
.
Hours: M-F, 9am-5pm EST 

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ORDERING INFORMATION

Prices are subject to change without notice.

Order online or call 571-370-8400

 

Payment

  • We accept Visa, MasterCard, American Express and PayPal.
  • Company checks and money orders are also accepted. No personal checks.
  • Orders received with company checks are shipped after the check clears.
  • Sorry, NO C.O.D. ORDERS.  

Shipping

  • FREE MEDIA MAIL SHIPPING FOR ALL PRODUCTS – Please allow 7 to 14 days for delivery.
  • FREE 3 DAY SHIPPING  for orders $300 or more
  • 3 DAY SHIPPING available for orders less than $300 ($15 minimum S/H)
  • NEXT DAY SHIPPING available. Minimum charge of $40 (orders of 1lb or less).
  • Please call or e-mail for exact charges.
  • Orders shipped to USA addresses only.
  • Be sure to specify the shipping address on all orders.
  • Orders received before 1pm EST during normal business days (M-F) – shipped the same day.
  • Orders received after 1pm EST – shipped the following business day
  • Tracking number and receipt emailed when order is processed.

International

Unfortunately, we cannot accept international credit cards.  All international orders (except Canada) require payment via wire transfer or company bank checks in USD.  Wire transfer orders will be charged a wire transfer fee of $40.  Orders are shipped upon wire transfer verification.   Orders paid by company check are shipped once the check clears (7 to 10 days).


Returns

ALL SALES ARE FINAL. If within 30 days of your purchase a product is found to be defective, SGM will replace it, no questions asked.  Please call 571-370-8400 Monday through Friday, 9AM-5PM EST.  Upon approval SGM will send  you a replacement product along with a pre-paid return shipping label to return the defective item.  Failure to return the defective item within 30 days, SGM will charge the customer full price for the replacement item.   All products are protected with tamper proof sealing. 


 DVD LIFE TIME WARRANTY

If, after 30 days, your SGM DVD gets scratched or damaged, for any reason, SGM will replace it for half its normal retail price. Just mail the damaged DVD to SGM along with your company check for half the retail price and.  If you prefer to pay with credit card, please contact our serivce team at 571-370-8400.  Credit card orders will be held and processed once the damaged DVD is received by SGM. Replacement DVD pricing includes free shipping of new DVDs.