Resolving Conflicts DVD
- Video Preview
Note: This video is also available as part of our online video program and Academy courses, which allows you and all of your employees online access, anytime 24/7. For more information on our VOD and Academy online training systems, click here.
This training video gives the security officer an advantage when faced with argumentative individuals. It highlights the importance that security officers must maintain their decorum at all times regardless of the hostility they may be presented with. Includes a 10 question exam and answer key.
To view a preview of this video, click on the "Video Preview" tab above.
Some of the topics covered in this DVD:
• Persuasion Skills
• Verbal Skills
• Dealing with hostile persons
• Controlling your emotions
• How to escort a hostile person off the post
• Reading body language
• And more!