Note: This video is also available as part of our online video program and Academy courses, which allows you and all of your employees online access, anytime 24/7.  For more information on our VOD and Academy online security guard training systems, click here.

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This security guard training video emphasizes the importance regarding why a security officer should always remain polite, respectful and sensitive to the person being served. This will, in turn, build a positive relationship with your clients. It even impresses the importance of maintaining positive facial expressions and tone of voice. Instructs the security officer how not to appear as a threat but to always show the person that they are concerned.  Includes a 10 question exam and answer key.