This is a downloadable training program. All materials will be available for download after purchase.

The Instructor-Ready Principles of Communication Training Program is designed to equip security professionals, managers, and teams with essential communication skills for success in any situation. This program focuses on the fundamentals of effective communication, including active listening, clear verbal and nonverbal messaging, and conflict resolution techniques. Participants will learn how to adapt their communication style to various scenarios, enhance teamwork, and build trust with clients, colleagues, and the public. Empower your team to communicate confidently and professionally, ensuring clarity and cooperation in every interaction.

Program Highlights

• Understanding the fundamentals of effective communication.
• Developing active listening skills to enhance understanding.
• Mastering clear and concise verbal communication techniques.
• Recognizing and interpreting nonverbal communication cues.
• Adapting communication styles to different audiences and situations.
• Building trust and rapport with clients, colleagues, and the public.
• Managing and resolving conflicts through effective communication.
• Enhancing teamwork and collaboration through improved communication.
• Handling high-pressure situations with professionalism and clarity.

Included in the Instructor Training Package Download:

✓ Instructor's Guidebook
✓ 20-Question Exam and Answer Key
✓ Editable PowerPoint Presentation
✓ Student Handouts: Notes & Fillable sections with Answer Key
✓ Editable Lesson Plan
✓ Group Exercises & Class Discussion Topics
✓ Class Attendance Form
✓ Fillable Certificate: Word Format
✓ Student Evaluation & Feedback Form
✓ Instructor Marketing Tips: Ideas to attract customers and grow your instructor business

How to Access Your Training Program:
After completing your purchase, you’ll receive a link on the order confirmation page to download your training program.

Optional Add-On:
Enhance your training with the SGM Resolving Conflicts Training DVD
This security guard training video gives the security officer an advantage when faced with argumentative individuals. It highlights the importance that security officers must maintain their decorum at all times regardless of the hostility they may be presented with.

Optional Add-On:
Enhance your training with the Security Officer Conduct Training DVD
This DVD security officer training video gives an overview of the important factors that a security officer will need to know to help be more successful at your clients site.  It reviews a wealth of security officer conduct and public relations topics.