This is a downloadable training program. All materials will be available for download after purchase.

The Instructor-Ready Conflict Resolution Training Program is designed to equip security personnel, managers, and employees with the skills to effectively manage and resolve disputes in high-stress situations. This comprehensive program provides practical tools and strategies for de-escalating conflicts, improving communication, and fostering a safe, cooperative environment. Whether dealing with workplace disputes, customer complaints, or tense security scenarios, this training prepares participants to respond with confidence, professionalism, and empathy. Empower your team to handle conflicts constructively and maintain a calm, controlled atmosphere in any situation.

Program Highlights:

• Understanding the causes and stages of conflict.
• Techniques for de-escalating tense situations.
• Active listening and effective communication strategies.
• Managing emotional responses during disputes.
• Building rapport to reduce resistance and foster cooperation.
• Recognizing and addressing cultural differences in conflict.
• Developing problem-solving skills.
• Maintaining professionalism in high-pressure situations.

Included in the Instructor Training Package Download:

✓ Instructor's Guidebook
✓ 20-Question Exam and Answer Key
✓ Editable PowerPoint Presentation
✓ Student Handouts: Notes & Fillable sections with Answer Key
✓ Editable Lesson Plan
✓ Group Exercises & Class Discussion Topics
✓ Class Attendance Form
✓ Fillable Certificate: Word Format
✓ Student Evaluation & Feedback Form
✓ Instructor Marketing Tips: Ideas to attract customers and grow your instructor business

How to Access Your Training Program:
After completing your purchase, you’ll receive a link on the order confirmation page to download your training program.

Optional Add-On:
Enhance your training with the SGM Resolving Conflicts Training DVD
This security guard training DVD video gives the security officer an advantage when faced with argumentative individuals. It highlights the importance that security officers must maintain their decorum at all times regardless of the hostility they may be presented with.