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SKU: DV202
Conduct - Security Guard Training Video
Duration: 37 Minutes
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Categories: DVD Videos
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This security officer training video gives an overview of the important factors that a security officer will need to know to help be more successful at your clients site.  It reviews a wealth of security officer conduct and public relations topics.

Some of the topics covered:

Ethics and Professionalism

  • Proper Conduct and Behavior
  • Code of Ethics
  • Appearance and Command Presence
  • Effective Assertiveness
  • Discipline
  • Shift work
  • Sleep adjustment
  • Alertness
  • Honesty

Client Relations and Public Relations

  • Importance of Good public relations
  • Stereotyping
  • Changing the Perception
  • Image
  • Attitude
  • Conduct
  • Verbal Skills and Crisis Intervention

Public Sector Relationships

  • Public Private Partnership
  • Law Enforcement
  • Fire Fighters
  • Paramedics

Customer Service

Cultural Diversity

  • Introduction to Diversity
  • Why is Cultural diversity important?
  • Duty of the officer
  • Prejudice and Racism
  • Recognizing Gender & Racial Harassment & Discrimination

Workplace Harassment

Sexual Harassment

Substance Abuse and Mental Illness