Note: This video is also available as part of our online video program and Academy courses, which allows you and all of your employees online access, anytime 24/7.  For more information on our VOD and Academy online security guard training systems, click here.

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This security officer training video gives an overview of the important factors that a security officer will need to know to help be more successful at your clients site.  It reviews a wealth of security officer conduct and public relations topics.

Some of the topics covered:

Ethics and Professionalism

• Proper Conduct and Behavior
• Code of Ethics
• Appearance and Command Presence
• Effective Assertiveness
• Discipline
• Shift work
• Sleep adjustment
• Alertness
• Honesty

Client Relations and Public Relations

• Importance of Good public relations
• Stereotyping
• Changing the Perception
• Image
• Attitude
• Conduct
• Verbal Skills and Crisis Intervention

Public Sector Relationships

• Public Private Partnership
• Law Enforcement
• Fire Fighters
• Paramedics

Customer Service

Cultural Diversity

• Introduction to Diversity
• Why is Cultural diversity important?
• Duty of the officer
• Prejudice and Racism
• Recognizing Gender & Racial Harassment & Discrimination

Workplace Harassment

Sexual Harassment

Substance Abuse and Mental Illness