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Resolving Conflicts Training Program

Resolving Conflicts Training Program

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Resolving Conflicts Training Program

SKU: PR296
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Suggested Class Duration: 1.5 – 2 Hours
Includes: DVD, Instructors Guidebook, Powerpoint presentation, exams and answer keys.
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  • Description

Suggested Class Duration: 1.5 – 2  Hours

This program is instructor ready.  It walks the instructor through the course, advising them when to show the included PowerPoint slide presentations, the DVDs and when to administer the included exams.  

This training program gives the security officer an advantage when faced with argumentative individuals. It highlights the importance that security officers must maintain their decorum at all times regardless of the hostility they may be presented with. The DVD includes 10 question exam and answer key.

Some of the topics discussed in this training program:

  • Persuasion Skills
  • Verbal Skills
  • Bullying
  • Improving Conflict Resolution
  • Violent Confrontations
  • Dealing with hostile persons
  • Controlling your emotions
  • How to escort a hostile person off the post
  • Reading body language


  • Instructors Guidebook
  • PowerPoint Presentation on USB flash drive
  • PDF of PowerPoint For Student Workbook
  • DVD: Resolving Conflicts
  • Exam and Answer Key