Resolving Conflicts DVD
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This training video gives the security officer an advantage when faced with argumentative individuals. It highlights the importance that security officers must maintain their decorum at all times regardless of the hostility they may be presented with. Includes a 10 question exam and answer key.
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Some of the topics covered in this DVD:
• Persuasion Skills
• Verbal Skills
• Dealing with hostile persons
• Controlling your emotions
• How to escort a hostile person off the post
• Reading body language
• And more!