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Resolving Conflicts

Available in:

Hard Copy DVD:$60 Order  (DVD: DV286)
Video on Demand Online – pay a flat rate for access

Product Description

DVD with 10 Question test and answer key. This training video gives the security officer an advantage when faced with argumentative individuals. It highlights the importance that security officers must maintain their decorum at all times regardless of the hostility they may be presented with. This training video covers the following topics:
• Persuasion Skills
• Verbal Skills
• Dealing with hostile persons
• Controlling your emotions
• How to escort a hostile person off the post
• Reading body language
• And more…

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(Purchase for full version.)