Resolving Conflicts

Format: DVD
Item #DV286
Duration: 24 Minutes
Exam and Answer Key: Included

Also Available:

New! Resolving Convlicts Training Program

Suggested Class Duration: 1.5 – 2 Hours
Instructors Guidebook
PowerPoint Presentation
PDF of PowerPoint for Student Handouts
DVD: Resolving Conflicts
Exam and Answer Key


This training video gives the security officer an advantage when faced with argumentative individuals. It highlights the importance that security officers must maintain their decorum at all times regardless of the hostility they may be presented with. DVD includes 10 question exam and answer key.

Some of the topics covered in this DVD:
• Persuasion Skills
• Verbal Skills
• Dealing with hostile persons
• Controlling your emotions
• How to escort a hostile person off the post
• Reading body language
• And more!