This program is instructor ready. It walks the instructor through the course, advising them when to show the included PowerPoint slide presentations, the DVDs and when to administer the included exams.
This training program gives the security officer an advantage when faced with argumentative individuals. It highlights the importance that security officers must maintain their decorum at all times regardless of the hostility they may be presented with. The DVD includes 10 question exam and answer key.
Some of the topics discussed in this training program:
Persuasion Skills
Verbal Skills
Bullying
Improving Conflict Resolution
Violent Confrontations
Dealing with hostile persons
Controlling your emotions
How to escort a hostile person off the post
Reading body language
INCLUDED IN THIS PROGRAM:
Instructors Guidebook
PowerPoint Presentation
PDF of PowerPoint For Student Workbook
DVD: Resolving Conflicts
Exam and Answer Key
Also Available: DVD Only
Resolving Conflicts
Item #DV286
Duration: 24 Minutes
Exam and Answer Key: Included
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