NEW! RESOLVING CONFLICTS TRAINING PROGRAM

Suggested Class Duration: 1.5 – 2  Hours

Item #PR296
Price: $129
Free Shipping!

This program is instructor ready.  It walks the instructor through the course, advising them when to show the included PowerPoint slide presentations, the DVDs and when to administer the included exams.  

This training program gives the security officer an advantage when faced with argumentative individuals. It highlights the importance that security officers must maintain their decorum at all times regardless of the hostility they may be presented with. The DVD includes 10 question exam and answer key.

Some of the topics discussed in this training program:

  • Persuasion Skills
  • Verbal Skills
  • Bullying
  • Improving Conflict Resolution
  • Violent Confrontations
  • Dealing with hostile persons
  • Controlling your emotions
  • How to escort a hostile person off the post
  • Reading body language

INCLUDED IN THIS PROGRAM:

  • Instructors Guidebook
  • PowerPoint Presentation
  • PDF of PowerPoint For Student Workbook
  • DVD: Resolving Conflicts
  • Exam and Answer Key


Also Available: DVD Only

Resolving Conflicts
Item #DV286
Duration: 24 Minutes
Exam and Answer Key: Included
Price: $60
Free Shipping!

Shipping

  • FREE SHIPPING ON ALL PRODUCTS!

  • FREE 3-DAY SHIPPING ON ORDERS OVER $300

  • Sign Up For News & Online Promotions