Managing Lines and Congestion

Security is often scheduled to help manage large lines for sales, special promotions, or events like Santa meet-and-greets to help prevent disruptions or conflicts.

These situations can often cause stress related incidents among people.

You should obtain further training on de-escalation techniques to be prepared.

If a situation arises, you should help diffuse tense situations according to your post instructions.  Especially when dealing with frustrated customers or crowds.

It’s always best to try and maintain control without resorting to physical force unless necessary.