Customer and Employee Safety

Being visible and approachable for assistance is crucial for security officers, especially during the holiday seasons.

You may be required to help ensure that employees and guests follow safety guidelines, according to your post instructions.

A security officers presence helps make shoppers feel safe and helps to deter criminal or potential threats.

There may be times that you will be required to escort employees or customers to their vehicles, especially at night of if they are carrying valuable items.  Always make sure to document these activities in your daily report.

Here are the key steps a security guard takes to ensure customer and employee safety:

• Monitor Premises: Regularly patrols the area to detect and prevent theft, vandalism, and other criminal activities.
• Visible Presence: Maintains a visible presence to deter potential wrongdoers and provide a sense of security.
• Emergency Response: Trained to handle emergencies, such as medical incidents or evacuations, ensuring a swift and organized response.
• Access Control: Manages entry and exit points to prevent unauthorized access.
• Conflict Resolution: Intervenes in disputes or conflicts to de-escalate situations and maintain order.
• Surveillance: Utilizes security cameras and other technology to monitor activities and identify suspicious behavior.
• Reporting: Documents incidents and suspicious activities to inform management and law enforcement if necessary.