This course introduces security officers to a range of challenging situations they may encounter on duty and provides practical guidance on how to respond professionally and safely. From interacting with vulnerable individuals to recognizing workplace threats, the goal is to prepare entry-level guards with essential awareness and response strategies.
In this course, you’ll learn how to handle sensitive situations with care, communicate respectfully with all individuals, and identify potential safety risks — helping you stay prepared and protect others with confidence.
What You’ll Learn:
🔹 How to interact with individuals who may be elderly, homeless, mentally ill, or have developmental disabilities
🔹 What to do when encountering people under the influence of drugs or alcohol
🔹 How to recognize disruptive behavior and respond calmly
🔹 Overview of workplace violence and how to identify warning signs
🔹 Basics of active shooter awareness and recommended response steps
🔹 How to recognize gang activity and report it safely
🔹 Signs of human trafficking and appropriate actions to take
🔹 Why cultural sensitivity and respectful communication matter
🔹 What to do in mental health emergencies
🔹 How to recognize and report hate crimes or bias-motivated incidents
How to Complete This Course
- Go through each lesson and watch all videos.
- Take the quizzes when required.
- Pass the final test with 80% or higher to earn your certificate.
- Get your Certificate of Completion when you finish all lessons.